Frequently Asked Questions

Ordering & Shipping

Yes. Hatkay ships Indian ethnic wear to more than 70 countries worldwide.

Hatkay covers customs duties on most orders. Approximately 95% of customers receive their package without any additional charges upon delivery. In rare situations, local customs regulations may require a small additional fee.

Standard delivery takes approximately 15–30 days.

Express delivery is available in 8–10 days, while super-fast delivery is available in 3–4 days.

Returns & Refunds

Refunds may be available in cases where products arrive damaged. Every request is reviewed individually by our team.

Returns are accepted subject to our return eligibility conditions, including timeline, product condition, and product category restrictions.

Please contact our customer support team with your order details. Our team will review your request and guide you through the next steps if your order qualifies.

No. Sale items are not eligible for return or refund.

Payments, Sizing & Customisation

A detailed size guide is available on every product page. Compare your measurements with the guide to select the most suitable size.

Yes. Hatkay offers custom stitching as well as plus-size options across its collection.

Due to photography, lighting, and screen settings, a minor variation of approximately 5–10% may occur.

No. Cash on Delivery is currently unavailable. We accept major payment methods, including PayPal, credit cards, debit cards, and other supported payment options.