Shipping Charges
Shipping to the United States, United Kingdom, and Canada averages $17 USD.
For certain countries, shipping charges may be approximately $20 USD depending on customs regulations and logistics requirements.
Orders above $250 USD qualify for free shipping worldwide.
We primarily ship through FedEx and DHL. Courier selection may vary depending on the destination country.
Delivery Timelines
Standard delivery takes approximately 15–30 days.
For customers working with tighter timelines, we also offer:
* Express Delivery: 8–10 days
* Super-Fast Delivery: 3–4 days
Expedited Shipping Process
Customers have 2 days after placing an order to opt for expedited shipping.
Once an order is placed, our team contacts customers via WhatsApp or email within 24–48 hours regarding measurements and delivery requirements. During this communication, customers may choose between standard and expedited shipping options.
Customers may also contact our support team before placing an order to discuss expedited delivery requirements.
For custom orders, measurements must be provided within 24–48 hours of placing the order to qualify for expedited shipping timelines.
Customs Duties
Hatkay covers customs duties on the vast majority of orders.
Approximately 95% of customers receive their orders without any additional charges upon delivery.
In rare cases, local import regulations may result in customs fees that are beyond our control. Where possible, we always work to minimize these charges for our customers.
Shipping Delays
If your shipment experiences delays, please contact our support team.
We will work directly with the courier and assist in resolving any issues affecting delivery. In most cases, delay-related concerns are resolved within 2–3 days.