Terms & Conditions
Please read these terms and conditions carefully before shopping at www.hatkay.com website, your access to and use of our website is conditioned on your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access the website.
HATKAY would try to give an accurate description as much possible. However, we do not guarantee descriptions or other content of this site is completely accurate, complete, reliable, current, or error-free. Slight color variation of outfits is possible,
STITCHING ERRORS & OMISSIONS
We do take care to provide our customer stitching exact according to the given measurements but, there can still be some chances of errors & omissions. All stitched items are FINAL SALE and cannot be returned or refunded.
CANCELLATION OF ORDERS
An order can be canceled within 24 hours after placing an order, once the processing starts order will not be canceled. We would only refund if the product is not available after placing an order.
NO RETURNS & NO REFUNDS
NO RETURN REFUND policy due to the nature of the business we carry. you can refer to our Customer Pictures in their hatkay outfits, their reviews & feedback about their shopping experience with us. You can find our Customer Pictures in the website Homepage & on our Instagram account - @hatkay11. Only in case of damaged product or wrong product, we would consider return and refund.
COLOR & DESCRIPTION DISCLAIMER
The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
There may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor.
We wish to clarify and ascertain that every customer who orders any outfit from Hatkay.com is aware of this genuine problem.
While ordering on the internet, we suggest that customers should be extra careful of following:
1. Red, maroon and orange colors have a higher tendency to reflect a different shade than other colors
2. Many a time green and blue shades also overlap. same is the case with offwhite, white and cream colors.
3. Sea Green color sometimes looks Aqua blue and the other way around.
4. Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have a textured effect where we can see the weaving & threads are visible in different directions which are an inherent characteristic or feature of that fabric and proof of its authenticity. These are not defects. This raw finish is the beauty of these fabrics
Beads and Sequences Missing or Coming off
We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care, this cannot be avoided altogether. Many a time during strict physical checking at the customs during transit, more than usual sequences and wear the dress and in few hours you might lose some of them